Privacy Policy

Information we collect

We only ask for information we need in order to reply to you and deliver work you have asked for. That typically includes:

• Your name, email address and phone number when you submit an enquiry, request a quote or call our office.
• The property details, project descriptions, photographs and access notes you choose to share with us while planning work.
• Your email address and stated interests when you subscribe to our newsletter.
• Billing and payment details required to process invoices for completed work.
• Basic technical information such as browser type and pages visited, collected in an aggregated form to keep the website working properly.

We do not knowingly collect sensitive personal information, and we ask that you do not send us details about your household that are not relevant to the work you are enquiring about.

How we use your information

Information shared with Home Improve Expert is used to:

• Respond to enquiries and provide the quotes, proposals and advice you request.
• Schedule assessments, deliveries and site work, and keep you updated while a project is in progress.
• Prepare invoices, warranty documents and aftercare records.
• Send the newsletter and other updates you have opted in to receive.
• Improve our website, services and the clarity of what we publish.
• Meet legal, tax and insurance obligations that apply to a renovation business.

We do not sell your personal information, and we do not use it for automated decision-making that would affect you.

Newsletter and email preferences

Newsletter subscriptions are made with your consent and can be withdrawn at any time. Every marketing email we send includes an unsubscribe option, and you may also use the unsubscribe page to remove your address.

Unsubscribing stops marketing emails. It does not prevent us from replying to an active enquiry, confirming an appointment or sending documents relating to work in progress. If you would like your information deleted entirely, contact us and we will action the request subject to the records we are required to retain.

Cookies and analytics

This website uses a minimal set of cookies and similar storage technologies to remember preferences and to understand, in aggregate, which pages are useful. We do not use cookies to build advertising profiles about you.

• Essential storage keeps the site working correctly, such as remembering that a small prompt has already been shown.
• Analytics helps us see how visitors move through the site so we can improve structure and content.

You can block or delete cookies through your browser settings. Doing so may affect how parts of the website behave.

When we share information

We share information only where it is necessary to deliver the service you have asked for, and only with parties who are obliged to protect it:

• Trusted trade partners and suppliers who attend your property to complete agreed work.
• Payment processors and accounting providers that handle billing on our behalf.
• Email and website service providers that host our communications and forms.
• Insurers, warranty administrators and professional advisers where a claim or document requires it.
• Authorities where we are legally required to disclose information.

How long we keep information

Enquiry details are retained while your project is being discussed and for a reasonable period afterwards, so we can answer follow-up questions. Project, warranty and financial records are kept for as long as required to honour warranties and satisfy legal and tax obligations. Newsletter data is kept until you unsubscribe or ask for deletion.

Keeping information secure

We use access controls, reputable service providers and everyday care to protect the information you share with us. No method of transmission or storage is completely secure, but we work to keep what we hold limited, accurate and available only to people who need it. If a breach ever affected your information, we would contact you and the relevant authorities without delay.

Your choices and rights

You may ask us to:

• Confirm what personal information we hold about you and provide a copy.
• Correct information that is inaccurate or out of date.
• Delete information we no longer need for a legitimate purpose.
• Stop sending you marketing emails.
• Restrict or object to certain processing, where the law allows.

Requests are free of charge and are handled within a reasonable period. To make a request, email contact@homeimproveexpert.com or call +1 205-822-4406.

Children's privacy

Our services are intended for homeowners and adults arranging work on a property. We do not knowingly collect information from children, and we ask that enquiries be made by an adult.

Changes to this policy

When our practices change, this page is updated so the published version always describes how we currently work. Material changes will be highlighted on the website for a reasonable period.

Contacting us

Questions about privacy, data or this policy are welcome. Email contact@homeimproveexpert.com or call +1 205-822-4406, or use our contact page to send a message.